MAXMATE Returns & Refund Policy
Last Updated: 24 February 2026 | 14-Day Returns | 12-Month Warranty | Free Returns on Faulty Items
At MAXMATE , we want you to be completely happy with your purchase of phone chargers, USB cables, power banks, smart watches, and mobile accessories. However, we understand that sometimes you might change your mind or a product may not meet your expectations.
This comprehensive returns and refund policy explains how to return items to us and how we process refunds and exchanges for all MAXMATE products.
Quick Navigation
1 Your Statutory Rights
Under UK consumer law (The Consumer Contracts Regulations 2013), when you buy online from MAXMATE, you have the right to cancel your order within 14 days of receiving your goods.
2 Change of Mind Returns
Days to Notify
Days to Return
Total Days
Eligibility for UK Returns:
- Item must be unused and in original packaging
- Must be in resellable condition
Return Process:
Refund processed within 3-5 working days after inspection
3 Faulty or Incorrect Items
- Your order number
- Photo/video of the fault
- Description of the issue
We cover return shipping costs for faulty/incorrect items
Full refund or replacement within 30 days of receipt
4 Non-Returnable Items
Smart Watches (worn/unsealed)
Headphones/Earbuds (worn/unsealed)
Gift cards or vouchers
*Unless faulty - we accept returns on all faulty items regardless of condition
5 Warranty Returns (After 30 Days)
Month Warranty
Against manufacturing defects on all MAXMATE products
Does not cover: accidental damage, misuse, liquid damage, wear & tear, unauthorized repairs
6 Exchanges
Fastest way to exchange an item (e.g., swapping a Lightning cable for a USB-C cable):
7 How to Return an Item to MAXMATE
8 Refund Timings
Days to inspect your return
Days to process refund
Days for bank to clear
You'll receive email confirmation once your refund is processed.
Need help with a return?
Contact our customer service team at info@maxmate.co.uk