MAXMATE Privacy Policy
Last Updated: 24 February 2026 | GDPR Compliant | Your Data Protection Rights
At MAXMATE , we are committed to protecting and respecting your privacy when you purchase our phone chargers, USB cables, power banks, smart watches, and mobile accessories. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.
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1 Who We Are
MAXMATE is a trading name of MAXMATE LLC.
Address: 702 Crown House, NW10 7PN, London UK
Email: info@maxmate.co.uk
Phone: +44 20 3161 2403
We are the "controller" of your personal information under UK data protection laws.
2 What Information We Collect
a) Information you give us when purchasing:
- Identity Data: Name, title
- Contact Data: Billing/delivery address, email, phone
- Transaction Data: Products purchased (chargers, cables, watches), order history
- Payment Data: We don't store card details - processed securely by Stripe/PayPal
b) Information we collect automatically:
- Technical Data: IP address, browser type, operating system
- Usage Data: How you use our website, products viewed
c) Information from third parties:
From payment providers, shipping carriers for delivery updates.
3 How We Use Your Information
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Process your order | Name, address, email | Contract |
| Deliver your items | Name, address, phone | Contract |
| Manage refunds | Order details, bank details | Legal obligation |
| Order updates | Email, phone (SMS) | Contract |
| Customer service | Name, email, order number | Legitimate interest |
| Marketing (if opted in) | Email address | Consent |
| Improve website | IP address, browsing data | Legitimate interest |
| Prevent fraud | IP address, name, address | Legitimate interest |
4 Marketing Communications
If you've purchased from us or signed up, we may send you emails about new products (latest phone chargers, cables, and smart watch straps) and special offers.
You'll only receive marketing if you've consented
Unsubscribe anytime via email link
We never sell your data to third parties
5 Cookies & Tracking Technologies
Essential Shopping cart & checkout
Analytical Google Analytics - site performance
Functional Remember your preferences
Targeting Relevant ads on social media
You can adjust cookie preferences in the cookie banner when you first visit.
Your privacy matters to us
Questions about your data? Contact our Data Protection Team